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2022 Customer Experience Pinnacle Award Winners | February 2022

 

The Ridge Senior Living Receives 2022 Customer Experience Award from Pinnacle Quality Insight

Redondo Beach, Ca., February 1, 2022 – The Ridge Senior Living, with award-winning communities in Utah and Colorado – is proud to announce that they are the recipient of two Pinnacle Quality Insight’s 2022 Customer Experience AwardsTM. Qualifying for the award in the categories of Independent Living at The Ridge Pinehurst and Memory Support at The Ridge Foothill displays a continued dedication to providing Best in Class senior healthcare services.

Mandy Hampton, CEO of The Ridge Senior Living describes receiving the awards as an honor, stating, “The Pinnacle Quality awards mean a lot to us because they are based on feedback of those who live in the Communities. We carefully listen to residents’ feedback and act on their comments to better the experience for everyone. We’re grateful for their feedback as well as this recognition.”

Throughout its history of serving the Salt Lake City- and Denver-area communities, The Ridge Senior Living has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2020, a sampling of The Ridge’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate The Ridge in specific categories.

By qualifying for the Pinnacle Customer Experience Award, The Ridge Senior Living has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.

About Pinnacle Quality Insight.

A customer satisfaction measurement firm with 26 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.

About The Ridge Senior Living.

For nearly ten years, the award-winning communities of The Ridge Senior Living have served Salt Lake City and Denver area older adults and their families with quality care from its independent living, assisted living and memory support experiences. The Ridge communities are privately owned and purposely designed to reflect the best of its local surroundings and to become a seamless expression of the land they live on. For more information, visit https://theridgeseniorliving.com.